Returns & Refunds

Every work is either an instant digital download (sold on this site and delivered by e-mail) or a print produced on demand (produced and shipped by Peecho). Because a download is delivered the moment you pay and a print is made only for you, neither can be returned for a change of mind. If something is defective, damaged or not what you ordered, it is replaced or refunded in full, at no cost to you. Last updated 26 September 2026.

Files are delivered immediately after payment. By completing the purchase you agree to immediate delivery and acknowledge that the right of withdrawal for digital content ends once the download has begun (EU Directive 2011/83/EU, Art. 16 m).

If a file is corrupt, incomplete, of a lower resolution than described or not the work shown on the product page, write to raul@raganadesign.shop within 30 days of purchase, with your order number. You receive a corrected file, or a full refund if the problem cannot be fixed. No fee is charged, nothing has to be sent back.

Refunds are issued through Stripe to the original payment method, normally within 5–10 working days.

Prints are produced to order by Peecho and shipped directly to you. Because each print is made individually, non-defective prints cannot be returned or exchanged.

If a print arrives damaged, misprinted, or different from what you ordered, send a photo of the print and of the packaging to raul@raganadesign.shop within 14 days of delivery. You receive a free reprint or a full refund, including shipping. You do not have to return the damaged print.

Refunds for prints are issued by Peecho to the original payment method, normally within 5–10 working days.

E-mail raul@raganadesign.shop or phone +40 742 111 223. Messages are answered personally, usually the same day. Postal address: RAGANA Design, Raul Gabriel Nagy, Eper utca 16, 5830 Battonya, Hungary.

Online dispute resolution for consumers in the EU: ec.europa.eu/consumers/odr.